Etech’s world centers – Onshore, Nearshore, and Offshore, hold the capabilities to customise the answer that very best in good shape all your demands. With Etech’s global outreach, Etech is always available to guidance your prospects and produce regular Excellent ordeals.
a gaggle of devoted leaders within the contact center marketplace who are keen about creating a amazing distinction for our
About us Etech delivers upcoming-technology BPO alternatives. a worldwide minority-owned business enterprise, Etech has designed and trademarked how to show your knowledge into strategic insights. Leveraging the strength of synthetic as well as human intelligence Etech enhances education and website coaching to deal with significant behaviors generating improved shopper encounters and shareholder value. Etech launched in 2003 with only four hundred staff and only one Call Centre in Nacogdoches, Texas.
Etech is definitely an omnichannel purchaser engagement options company for several of the earth’s main and most highly regarded makes. The knowledge Etech has gained across a variety of business enterprise verticals enables us to constantly produce Outstanding, own shopper activities.
find out more Life At Etech Etech thinks in Doing the job tough and taking part in tricky and strives to make personnel experience empowered and assured in The task They're executing.
At QEval, we’re dedicated to helping Get in touch with centers improve their performance by means of apparent, actionable insights. Our general performance analytics stories give you a in-depth breakdown of agent actions, customer interactions, and operational bottlenecks, so you can make informed choices that result in measurable enhancements. With QEval, you don’t just get studies—you obtain the instruments and proposals to act on them.
Etech’s progressive technologies options and seasoned leaders have an understanding of your enterprise requirements and recognize the strategic insights your model has to drive success.
✅ Unexpected benefits outside of compliance Do not pass up this chance to remodel your Make contact with Heart operations! program a meeting with our specialists:
Metrics like tackle time, CSAT scores, resolution rates, and actionable insights are key to results in 2024. absent are the times of concentrating entirely on phone volume. Now, it’s about digging into the quality of Every conversation and driving genuine benefits. all set to take your connect with Heart performance to another amount? Enroll at QEval University and ???? hear Shawndra’s complete Perception below: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
whether or not it’s lowering simply call times, enhancing agent productiveness, or enhancing the overall shopper working experience, our remedies are constructed to travel precise success. prepared to see how QEval might make a big difference as part of your functions? Get in touch with us these days to learn more. Get hold of Us: #QEvalPerformance #AgentOptimization #ContactCenterSuccess #OperationalEfficiency
The combination of care, have faith in and Strength introduced for the business is exactly what would make the lifestyle at Etech unique. Our CEO often states, “If we manage our folks, the numbers will handle on their own.”
boosting your Call Middle’s overall performance doesn’t must be difficult. With QEval College, you’ll obtain access to critical resources and education that offer correct, measurable advancements in agent performance.
Meet Malisha, a shining star on our customer care group! From tackling tasks to enjoying entertaining workforce routines, Malisha understands how to maintain the equilibrium involving do the job and Perform. Her beneficial Frame of mind and workforce spirit make her a joy to operate with.
a bunch of devoted leaders within the Get hold of Heart field who are passionate about earning a extraordinary variance for our
Allow me to share just a couple important attributes of what we offer: ✅ Detailed insights into agent general performance by comprehensive analytics